Return Policy

1. Introduction

At Quexylanzitel, we are committed to your satisfaction with our products. This Return Policy explains your rights and our procedures regarding returns, refunds, exchanges, and cancellations. This policy applies to all products purchased through our website at quexylanzitel.ddd.

By purchasing products from us, you acknowledge that you have read, understood, and agree to this Return Policy. This policy is part of our Terms of Use and should be read in conjunction with our Privacy Policy.

2. Your Right to Return

2.1 30-Day Return Period

We offer a 30-day return period for products purchased through our website. You have the right to return unopened products in their original packaging within 30 days of receiving your order for a full refund, no questions asked.

The 30-day period begins on the day you receive your order. To be eligible for a return, products must be:

• Unopened and unused
• In their original packaging with all seals intact
• In the same condition as when you received them
• Accompanied by proof of purchase (order confirmation or receipt)

2.2 Opened Products

Due to health, safety, and hygiene regulations applicable to dietary supplements and consumable products, we cannot accept returns of opened products. Once a product seal has been broken or the product has been used, it cannot be returned for a refund.

This policy is in place to protect the health and safety of all our customers and complies with applicable consumer protection and food safety regulations.

2.3 Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately at message@quexylanzitel.world or +31 20 573 5735. We will arrange for a replacement or full refund, including return shipping costs, regardless of whether the product has been opened.

To process a claim for damaged or defective products, we may require photographic evidence of the damage or defect. Please retain the product and all packaging until your claim has been resolved.

2.4 Wrong Product Received

If you receive the wrong product due to an error on our part, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you at no additional cost and will provide a prepaid return label for the incorrect product. You will not be charged for return shipping in this case.

3. How to Initiate a Return

3.1 Contact Us

To initiate a return, please contact our customer service team within 30 days of receiving your order:

• Email: message@quexylanzitel.world
• Phone: +31 20 573 5735
• Address: Claude Debussylaan 88, 1082 MD Amsterdam, Netherlands

Please provide the following information when contacting us:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Whether you prefer a refund or exchange (if applicable)

3.2 Return Authorization

Once we receive your return request, we will review it and send you a Return Authorization (RA) number within 2 business days. This RA number must be clearly marked on the outside of your return package. Returns without an RA number may be delayed or refused.

3.3 Packaging Your Return

Please pack the product securely in its original packaging, if possible. Include a copy of your order confirmation or receipt inside the package. Write the RA number clearly on the outside of the package.

We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for returns that are lost or damaged in transit. Keep your shipping receipt and tracking number until your return has been processed and your refund has been issued.

3.4 Return Shipping Address

Unless otherwise instructed, please send your return to:

Quexylanzitel Returns Department
Claude Debussylaan 88
1082 MD Amsterdam
Netherlands

4. Return Shipping Costs

4.1 Standard Returns

For standard returns (change of mind, no longer needed, etc.), you are responsible for paying the return shipping costs. Return shipping costs are non-refundable unless the return is due to our error (wrong product sent, damaged or defective product, etc.).

We recommend using a trackable shipping method to ensure your return reaches us safely. Shipping costs vary depending on your location and the shipping method you choose.

4.2 Returns Due to Our Error

If you are returning a product because we sent you the wrong item, or because the product arrived damaged or defective, we will cover the return shipping costs. We will provide you with a prepaid return label or reimburse you for reasonable return shipping costs upon receipt of your return.

4.3 Free Return Shipping Threshold

For orders over €100, we offer free return shipping for unopened products within the Netherlands. If your order qualifies, we will provide you with a prepaid return label when you request a return authorization.

5. Refund Process

5.1 Refund Timeline

Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing time. We will send you an email confirmation once your refund has been processed.

5.2 Refund Amount

For approved returns, you will receive a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are also non-refundable unless the return is due to our error.

If you received free shipping on your original order due to a promotion or minimum order value, and you return part of your order such that the remaining items no longer qualify for free shipping, the original shipping cost will be deducted from your refund.

5.3 Partial Refunds

In some cases, we may issue a partial refund if:

• The product shows signs of use or damage not caused during shipping
• The product is returned more than 30 days after delivery
• The product is missing parts or accessories
• The product is not in its original packaging

We will contact you before issuing a partial refund to explain the reason and the amount that will be refunded.

5.4 Refused Refunds

We reserve the right to refuse a refund if:

• The product has been opened or used
• The product is returned more than 30 days after delivery without prior authorization
• The product is not in its original condition or packaging
• The return does not include proof of purchase
• The product was purchased from an unauthorized third-party seller

If your refund is refused, we will contact you to explain the reason. You may choose to have the product returned to you at your expense, or you may authorize us to dispose of it.

6. Exchanges

6.1 Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item.

This ensures that you receive your new product as quickly as possible without waiting for the return to be processed. Once your return is approved and your refund is issued, you can use those funds to purchase the new product.

6.2 Damaged or Defective Product Exchanges

If you received a damaged or defective product, we will send you a replacement as soon as possible, often before we receive the returned item. Please contact us immediately if you receive a damaged or defective product, and we will expedite the replacement process.

7. Order Cancellations

7.1 Cancellation Before Shipment

You may cancel your order at any time before it has been shipped. To cancel an order, please contact us as soon as possible at message@quexylanzitel.world or +31 20 573 5735 with your order number.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method within 3-5 business days. If your order has already been shipped, you will need to follow our standard return process once you receive the product.

7.2 Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or return the product following our standard return process once you receive it. Please note that you will be responsible for return shipping costs unless the return is due to our error.

7.3 Cancellation by Quexylanzitel

We reserve the right to cancel any order at our discretion, including but not limited to situations where:

• The product is out of stock or unavailable
• There is an error in product or pricing information
• We suspect fraudulent activity
• We are unable to verify your payment information
• The shipping address is incomplete or incorrect

If we cancel your order, we will notify you as soon as possible and issue a full refund to your original payment method. We will not be liable for any damages or losses resulting from order cancellations.

8. European Union Consumer Rights

8.1 Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This right is in addition to our 30-day return policy.

The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement (e.g., email or phone call).

8.2 Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

8.3 Return of Goods

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods unless we have agreed to bear those costs. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8.4 Exceptions to Right of Withdrawal

Please note that the right of withdrawal does not apply to:

• Goods that are sealed and were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (such as dietary supplements)
• Goods that are, according to their nature, inseparably mixed with other items after delivery

Therefore, once you have opened a product, the right of withdrawal no longer applies, and you cannot return it for a refund unless it is damaged, defective, or not as described.

9. Non-Returnable Items

The following items cannot be returned:

• Opened or used products (due to health and safety regulations)
• Products without original packaging or with damaged packaging (unless damage occurred during shipping)
• Products purchased from unauthorized third-party sellers or retailers
• Products returned more than 30 days after delivery without prior authorization
• Promotional or free items (unless defective)
• Gift cards or vouchers

10. Inspection and Quality Control

All returned products are subject to inspection upon receipt. We reserve the right to refuse returns or issue partial refunds if products do not meet our return criteria. Our quality control team will examine returned products to verify that they are:

• Unopened and unused
• In original packaging with seals intact
• Free from damage not caused during shipping
• Complete with all included items and accessories

If a returned product does not meet these criteria, we will contact you to discuss options, which may include returning the product to you at your expense or disposing of it with your authorization.

11. Lost or Stolen Packages

11.1 Delivery Confirmation

We are not responsible for packages that are lost or stolen after they have been delivered to the address you provided. Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to you.

If you believe your package was stolen, we recommend filing a police report and contacting the shipping carrier to investigate. We will cooperate with any investigation and provide necessary documentation.

11.2 Undelivered Packages

If your package is lost in transit and never delivered, please contact us within 30 days of the expected delivery date. We will work with the shipping carrier to locate your package. If the package cannot be located, we will send you a replacement or issue a full refund at our discretion.

11.3 Incorrect Address

If you provide an incorrect or incomplete shipping address and your package is returned to us or lost, you will be responsible for any additional shipping costs to resend the package. Please ensure that your shipping address is accurate and complete when placing your order.

12. Bulk or Wholesale Returns

If you have purchased products in bulk or for wholesale purposes, different return terms may apply. Please contact us at message@quexylanzitel.world to discuss return options for bulk or wholesale orders. Bulk and wholesale returns are subject to approval and may be subject to restocking fees.

13. Changes to This Return Policy

We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this Return Policy periodically to stay informed of any changes. Your continued purchase of products from us after any changes to this policy constitutes your acceptance of the updated policy.

If we make material changes that significantly affect your rights, we will provide prominent notice on our website or send you an email notification (if you have provided your email address).

14. Contact Information

If you have any questions, concerns, or requests regarding this Return Policy or wish to initiate a return, please contact us:

Quexylanzitel
Claude Debussylaan 88
1082 MD Amsterdam
Netherlands
Email: message@quexylanzitel.world
Phone: +31 20 573 5735

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET. We will respond to your inquiry as soon as possible, typically within 1-2 business days.

15. Dispute Resolution

If you have a complaint or dispute regarding a return or refund, please contact us first so we can attempt to resolve the issue amicably. We are committed to customer satisfaction and will work with you to find a fair solution.

If we are unable to resolve your complaint to your satisfaction, you may have the right to escalate the matter to a consumer protection agency or alternative dispute resolution service in your jurisdiction. EU consumers may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.