Terms of Use

1. Introduction and Acceptance of Terms

Welcome to Quexylanzitel. These Terms of Use ("Terms") constitute a legally binding agreement between you ("you", "your", "user") and Quexylanzitel ("we", "us", "our", "Company") governing your access to and use of our website located at quexylanzitel.world (the "Website") and the purchase of our products and services.

By accessing, browsing, or using our Website, or by purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookies Policy, which are incorporated herein by reference. If you do not agree with these Terms, you must not use our Website or purchase our products.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the modified Terms. We recommend that you review these Terms periodically to stay informed of any updates.

2. Company Information

Quexylanzitel is a company operating in the Netherlands with the following contact details:

Quexylanzitel
Claude Debussylaan 88
1082 MD Amsterdam
Netherlands
Email: message@quexylanzitel.world
Phone: +31 20 573 5735

3. Eligibility and User Accounts

3.1 Age Requirement

You must be at least 18 years of age to use our Website and purchase our products. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may not use our Website or purchase our products.

3.2 Account Registration

While browsing our Website does not require registration, certain features and services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete, or if you violate these Terms.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. Products and Services

4.1 Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, ingredients, pricing, and availability. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Dietary Supplements Disclaimer

Our products are dietary supplements and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The products are sold without a prescription and should not be used as a substitute for a varied and balanced diet or a healthy lifestyle. Individual results may vary, and all results are strictly individual and depend on various factors including body characteristics, lifestyle, diet, and overall health.

Before using our products, especially if you are pregnant, nursing, taking medications, or have a medical condition, you should consult with a qualified healthcare professional. Do not exceed the recommended dosage. Keep products out of reach of children.

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product is unavailable after you have placed an order, we will notify you as soon as possible and offer you the option of waiting for the product to become available, substituting it with a similar product (with your consent), or canceling your order with a full refund.

4.4 Pricing

All prices displayed on our Website are in Euros (EUR) and include applicable value-added tax (VAT) unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed.

In the event of a pricing error on our Website, we reserve the right to cancel any orders placed at the incorrect price and will notify you of the cancellation. You will have the option to reorder the product at the correct price or receive a full refund.

5. Ordering and Payment

5.1 Order Process

When you place an order through our Website, you are making an offer to purchase the products subject to these Terms. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraudulent activity, or violation of these Terms.

After you submit an order, you will receive an email acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Your order is accepted, and a contract is formed, when we send you a confirmation email indicating that your order has been dispatched or is ready for collection.

5.2 Payment Methods

We accept various payment methods, including credit cards, debit cards, and other electronic payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

Payment must be received in full before we dispatch your order. We use secure third-party payment processors to handle payment transactions. We do not store your complete credit card information on our servers.

5.3 Payment Security

All payment transactions are encrypted and processed through secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI-DSS). However, we cannot guarantee the absolute security of payment information transmitted over the internet, and you transmit such information at your own risk.

5.4 Order Confirmation

Once your payment has been processed and your order has been confirmed, you will receive an order confirmation email containing details of your purchase, including order number, products ordered, delivery address, and estimated delivery time. Please review this information carefully and contact us immediately if there are any errors or discrepancies.

6. Shipping and Delivery

6.1 Shipping Locations

We currently ship to addresses within the Netherlands and select European countries. Shipping availability and costs may vary depending on your location. Shipping costs will be calculated and displayed during the checkout process before you complete your order.

6.2 Delivery Times

We aim to process and dispatch orders within 1-2 business days of receiving payment. Estimated delivery times vary depending on your location and the shipping method selected, but typically range from 3-5 business days for domestic orders and 5-10 business days for international orders.

Please note that delivery times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control.

6.3 Shipping Risks

Risk of loss and title for products purchased from us pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier. However, we will work with you and the shipping carrier to resolve any delivery issues.

6.4 Delivery Issues

If you do not receive your order within the estimated delivery time, or if there are any issues with your delivery, please contact us at message@quexylanzitel.world or +31 20 573 5735. We will investigate the issue and work to resolve it as quickly as possible.

7. Returns, Refunds, and Cancellations

Our return and refund policy is detailed in our separate Return Policy document, which is incorporated into these Terms by reference. Please review our Return Policy for information about returning products, obtaining refunds, and canceling orders.

In summary, we offer a 30-day return policy for unopened products in their original packaging. Opened products may not be returned due to health and safety regulations. To initiate a return, please contact us within 30 days of receiving your order.

8. Intellectual Property Rights

8.1 Ownership

All content on our Website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, software, and the compilation thereof (collectively, "Content"), is the property of Quexylanzitel or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Content for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content
• Use any data mining, robots, scraping, or similar data gathering or extraction methods
• Download or copy Content for any commercial purpose
• Use the Website or Content in any manner that could damage, disable, overburden, or impair our servers or networks

8.3 Trademarks

Quexylanzitel and our logo are trademarks of Quexylanzitel. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners. You may not use any trademarks displayed on the Website without our prior written consent or the consent of the respective trademark owner.

8.4 Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our Website infringes your copyright, please contact us at message@quexylanzitel.world with the following information:

• A description of the copyrighted work that you claim has been infringed
• The location on our Website where the allegedly infringing material is located
• Your contact information (name, address, telephone number, and email address)
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner
• Your physical or electronic signature

9. User Conduct and Prohibited Activities

When using our Website, you agree not to:

• Violate any applicable laws, regulations, or these Terms
• Infringe upon the intellectual property rights of others
• Transmit any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Website or servers or networks connected to the Website
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks
• Use any automated means (including robots, spiders, or scrapers) to access the Website without our express written permission
• Transmit any viruses, malware, or other malicious code
• Collect or harvest any personally identifiable information from the Website
• Use the Website for any fraudulent or unlawful purpose
• Engage in any activity that could damage, disable, or impair the Website

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by us. We provide these links for your convenience only and do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

When you access third-party websites or services, you do so at your own risk. We encourage you to review the terms and conditions and privacy policies of any third-party websites or services that you visit. We are not responsible for any loss or damage that may arise from your use of third-party websites or services.

11. Disclaimers and Limitations of Liability

11.1 Website Disclaimer

Our Website and all content, products, and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• The Website will be uninterrupted, secure, or error-free
• The results obtained from using the Website will be accurate or reliable
• The quality of any products, services, information, or other material obtained through the Website will meet your expectations
• Any errors in the Website will be corrected

11.2 Product Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our products have not been evaluated by regulatory health authorities. Individual results may vary, and we make no guarantees regarding the effectiveness or results of using our products.

11.3 Limitation of Liability

To the fullest extent permitted by applicable law, Quexylanzitel, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Website
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content
• Use of or reliance on any products purchased through the Website

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website or purchasing products during the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater.

11.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations in this section may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Quexylanzitel, its directors, officers, employees, agents, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or inability to use the Website
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through the Website
• Your use of products purchased through the Website

This indemnification obligation will survive the termination of these Terms and your use of the Website.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Website shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

13.2 Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or the Website shall be brought exclusively in the competent courts of Amsterdam, Netherlands. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

13.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first contact us at message@quexylanzitel.world to attempt to resolve any dispute informally. We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved within 30 days of your initial contact, either party may pursue formal legal proceedings.

13.4 European Union Online Dispute Resolution

If you are a consumer residing in the European Union, you may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform is available at ec.europa.eu/consumers/odr.

14. Termination

We reserve the right to suspend or terminate your access to the Website and your account at any time, with or without cause, with or without notice, and without liability. Grounds for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Requests by law enforcement or government agencies
• Discontinuation or material modification of the Website
• Unexpected technical or security issues

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookies Policy, and Return Policy, constitute the entire agreement between you and Quexylanzitel regarding the use of the Website and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Quexylanzitel.

18. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

19. Contact Information

If you have any questions, concerns, or comments about these Terms, please contact us:

Quexylanzitel
Claude Debussylaan 88
1082 MD Amsterdam
Netherlands
Email: message@quexylanzitel.world
Phone: +31 20 573 5735

We will respond to your inquiry as soon as possible, typically within 5 business days.